Legal
Last updated 5 June 2026
These Terms & Conditions ("Terms") are a binding agreement between you and Intigra ("Intigra", "we", "us" or "our") and govern your access to and use of the Intigra business-management platform available at intigra.app and app.intigra.app, including the web application, the desktop application, the mobile application, and all related features, documentation and services (together, the "Service").
By creating an account, accessing or using the Service, or by clicking to accept these Terms, you agree to be bound by them and by our Privacy Policy, which is incorporated here by reference. If you are entering into these Terms on behalf of a business or other legal entity (a "Firm"), you represent that you are authorised to bind that Firm, and "you" refers to both you and that Firm. If you do not agree to these Terms, you must not access or use the Service.
You may use the Service only if you can form a legally binding contract with us, are at least 18 years of age, and are not barred from using the Service under applicable law. By using the Service you represent and warrant that you meet these requirements and that all registration information you provide is accurate and kept up to date.
To use the Service you must create an account. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account, whether or not authorised by you. You agree to use strong credentials, to keep them secure, to enable available security features, and to notify us promptly of any unauthorised use or suspected breach. We are not liable for any loss arising from your failure to safeguard your account. A Firm administrator is responsible for managing its Users, roles and permissions, and for the acts and omissions of its Users.
Intigra provides a multi-tenant platform for managing business operations — including enquiries, quotations, customers, suppliers, contacts, orders, procurement, inventory and human-resources records — and for composing and sending related business email. We may add, change, suspend or remove features of the Service at any time. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes, subject to these Terms.
Each Firm operates within its own tenant, and the Firm controls the data within it. As between you and Intigra, the Firm is responsible for: configuring its Users, roles and permissions; the accuracy and lawfulness of the data it enters; obtaining all consents and rights necessary to process the personal information of its customers, suppliers, contacts and employees through the Service; and the messages it sends. Intigra acts as a processor that operates the Service on the Firm's behalf, as described in the Privacy Policy.
You agree not to, and not to permit any User or third party to:
You are solely responsible for ensuring that the recipients you contact and the content you send comply with applicable law and with the terms of any Connected Account.
As between you and Intigra, you retain all rights in and ownership of Your Data. You grant Intigra a limited, worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, display and back up Your Data solely as necessary to provide, secure, maintain and improve the Service, to comply with law, and to act on your instructions. We do not sell Your Data, and we do not use the contents of Your Data, or any data received from Google APIs, to train generalised AI models or for advertising. You are responsible for the accuracy, quality, legality and backup of Your Data, and you represent that you have all rights and consents necessary to provide it to the Service.
The Service can send business email from a Connected Account that you choose to connect, including a Google account via the Gmail API. When you use this feature, you authorise Intigra to send, on your behalf, the specific messages you or your Users create or approve within the Service. Intigra acts only as a conduit that transmits the messages you initiate; it does not author your messages or choose your recipients. You are solely responsible for the content of those messages, for having a lawful basis and any required consent to contact the recipients, and for compliance with the terms of your email provider (including Google) and all applicable anti-spam and data-protection laws.
The Service offers optional AI Features that, only where your Firm chooses to enable them and connects a Connected Inbox, automatically read incoming business email in that inbox and process it to help you work faster — for example by classifying a message (such as an enquiry, order or quotation), extracting structured details (such as products, quantities, prices, dates and terms), reading text and images from attachments, and matching the message and its contents against your own customer, supplier and product records. These Features are off unless enabled, can be paused or disabled at any time, and the Service is fully usable without them.
To perform this processing, the content of the incoming email and its attachments, together with the relevant records from your own data used for matching, is transmitted to third-party AI providers that we configure (which may include Google, Anthropic, OpenAI, OpenRouter and DeepSeek, or similar) and is stored within your tenant in structured form. How this works, what is transmitted, and how Google data is handled are described in our Privacy Policy.
The AI Features are an assistive tool. They produce draft, staged results that are presented for review by a User of your Firm before any record is created or acted upon; through these Features the Service does not automatically reply to email, contact any third party, or create live records without that review. Automated output may be incomplete or inaccurate, must not be relied upon as the sole basis for any decision, and is provided without warranty as set out in these Terms. Use of the AI Features may be metered (for example by the volume of content or tokens processed) and subject to quotas or fees under your plan.
Because the Firm decides whether to enable the AI Features and which inbox to connect, the Firm is responsible for ensuring it has a lawful basis and any required consent for the incoming communications and the personal information within them to be read and processed through the Service and the configured AI providers in this way, and for the acts of its Users in reviewing and acting on the results.
The Service integrates with and depends on third-party services that we do not control, including Google, your email provider, and our infrastructure providers. Your use of those services is governed by their own terms, and we are not responsible for their availability, acts or omissions. We may rely on sub-processors to operate the Service, as described in our Privacy Policy.
Access to some features of the Service may require payment of fees under the plan you select. Where fees apply, they will be presented to you before you incur them, and unless stated otherwise they are exclusive of applicable taxes, non-refundable except as required by law, and subject to change on reasonable notice. Failure to pay applicable fees may result in suspension or termination of access. If no fee is charged for your use, the Service is provided to you free of charge and may be modified or discontinued at our discretion.
The Service, including its software, design, text, graphics, logos and all related intellectual property, is and remains the exclusive property of Intigra and its licensors. Except for the limited rights expressly granted to you in these Terms, no rights are granted to you in the Service. "Intigra" and associated marks are our property; you may not use them without our prior written consent. Any feedback or suggestions you provide may be used by us without obligation to you.
We strive to keep the Service available and reliable, but we do not guarantee that it will be uninterrupted, error-free, or available at any particular time. The Service may be unavailable due to maintenance, updates, failures, or factors beyond our control. We may modify, suspend or discontinue all or part of the Service, temporarily or permanently, with or without notice. To the extent permitted by law, we are not liable for any unavailability, interruption, data loss, or for any consequence arising from changes to or discontinuation of the Service.
We may offer features identified as beta, preview or experimental. These are provided "as is", may be changed or withdrawn at any time, may not function correctly, and are used at your own risk. They are excluded from any service commitment and from any warranty.
To the maximum extent permitted by applicable law, the Service is provided on an "as is" and "as available" basis, with all faults and without warranties of any kind, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, accuracy and non-infringement. We do not warrant that the Service will meet your requirements, be uninterrupted, secure or error-free, that defects will be corrected, or that any data will be accurate or preserved. No advice or information obtained from us or through the Service creates any warranty not expressly stated in these Terms. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you, in which case such warranties are limited to the minimum extent permitted by law.
To the maximum extent permitted by applicable law, Intigra and its operators, suppliers and licensors will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, goodwill, business, data, or for any business interruption, arising out of or relating to the Service or these Terms, even if advised of the possibility of such damages and even if a limited remedy fails of its essential purpose.
To the maximum extent permitted by applicable law, the total aggregate liability of Intigra arising out of or relating to the Service or these Terms — whether in contract, tort (including negligence), strict liability or otherwise — will not exceed the greater of (a) the total amount you paid to Intigra for the Service in the three (3) months immediately preceding the event giving rise to the claim, or (b) one thousand Indian Rupees (INR 1,000). These limitations form an essential basis of the agreement between us. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.
You agree to defend, indemnify and hold harmless Intigra and its operators, suppliers and licensors from and against any and all claims, damages, liabilities, losses, costs and expenses (including reasonable legal fees) arising out of or related to: (a) Your Data or any content you upload or transmit; (b) any email you send through the Service or a Connected Account, including any claim that it was unsolicited, unlawful, infringing or sent without consent; (c) your collection or use of any third party's personal information, including any incoming communications and personal information that are read, processed, stored or transmitted to third-party AI providers as a result of your enabling the AI Features or connecting a Connected Inbox; (d) your violation of these Terms or of any applicable law; or (e) your violation of any rights of a third party. We may, at our option, assume the exclusive defence and control of any matter subject to indemnification, and you agree to cooperate with us.
We may suspend or terminate your access to all or part of the Service, with or without notice, if we reasonably believe you have violated these Terms, pose a security or legal risk, or to comply with law. You may stop using the Service at any time. Upon termination, your right to access the Service ceases. Sections that by their nature should survive termination — including those on Your Data, intellectual property, disclaimers, limitation of liability, indemnification, and governing law — will survive.
Following termination, we may delete or de-identify Your Data in accordance with our retention practices and applicable law. Where reasonably practicable and where you are not in breach, we will provide you a reasonable opportunity to export Your Data before deletion. You are responsible for maintaining your own backups. We are not liable for any data that is deleted in accordance with these Terms or our Privacy Policy.
We will not be liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, labour disputes, power or network failures, internet or hosting-provider outages, or failures of third-party services.
These Terms and any dispute arising out of or relating to them or to the Service are governed by the laws of India, without regard to conflict-of-laws principles. Subject to the dispute-resolution section below, the courts located in India will have exclusive jurisdiction, and you consent to their jurisdiction and venue.
In the event of any dispute, controversy or claim arising out of or relating to these Terms or the Service, the parties will first attempt in good faith to resolve it amicably through discussion within thirty (30) days of written notice through the contact form at intigra.app/contact. If it cannot be resolved, the dispute will be finally settled by arbitration by a sole arbitrator in accordance with the Arbitration and Conciliation Act, 1996 of India, with the seat and venue of arbitration in India and the proceedings conducted in English. The arbitrator's award will be final and binding. Nothing in this section prevents either party from seeking urgent interim or injunctive relief from a court of competent jurisdiction.
We may modify these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. The changes take effect when posted unless stated otherwise. Your continued use of the Service after the changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service.
If you have any questions about these Terms, or to send any notice or grievance, please contact us through the form at intigra.app/contact.