---
title: Connect a listening inbox
order: 1
updated: 2026-06-01
---

# Connect a listening inbox

The **AI** section lets the system watch a Gmail inbox and turn incoming emails — enquiries, sales orders, and supplier quotations — into ready-to-review drafts. This page covers connecting that inbox.

> The AI section only appears when AI features have been enabled for your firm. If you don't see it, contact your administrator.

## What access is granted

When you connect an inbox, Google asks you to grant **read-only** access to that mailbox. The system can read incoming mail to draft documents for you. It **cannot** send, reply, delete, label, or change anything in your mailbox.

## Connect an inbox

1. Open **AI → Connect Inbox**.
2. Click **Connect inbox**.
3. A new browser tab opens for Google sign-in. Choose the mailbox you want watched and accept the read-only permission.
4. Return to the app — the connection is detected automatically and the inbox appears in the list as **Active**.

Only mail that arrives **after** you connect is processed. Your existing back-catalogue is never imported.

## Manage connected inboxes

The **Connect Inbox** page lists every inbox you've connected, with its status:

- **Active** — being checked every few minutes.
- **Needs reconnect** — Google access expired or was revoked. Click **Reconnect** and sign in again.

To stop watching a mailbox, use the trash icon to **Disconnect**. Items already staged in the AI Inbox from past emails are kept; only future polling stops.

## How often is it checked?

Connected inboxes are polled on a fixed interval (about every ten minutes). New emails are processed in the background, so you'll simply see them waiting the next time you open the **AI Inbox**.